Have you looked into Submitter Mode settings ?

Thanks
Mahesh
On Tue, Oct 19, 2010 at 11:16 AM, Shane Buchholz <[email protected]>wrote:

> **
>
> Does anyone know a quick way to grant write access to all tickets for my
> user base?  We are on the verge of a revolt after moving from ITSM 5.6 to
> 7.6.
>
>
>
> Any thoughts would be appreciated.
>
>
>
> AR – 7.5
>
> ITSM – 7.6
>
> SQL 2005
>
> Windows 2008 (64-bit)
>
>
>
> Thanks,
>
>
>
> Shane Buchholz
>
> Systems Analyst II - Remedy
>
> Information Services Operations
>
> Samaritan Health Services
>
>
>
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