You can give everyone the Incident Master permission. It is a kludge but was the way a previous customer decided to use to solve the same problem. With this, editing an Incident is not restricted to Support Group.
Regards, Chuck Baldi On Tue, Oct 19, 2010 at 1:11 PM, Shane Buchholz <[email protected]> wrote: > ** > > Sorry, this is in reference to my licensed user base. I am looking at > removing the restriction of only being able to modify tickets that are in > Support Groups that you belong you. > > > > Thanks, > > > > Shane Buchholz > > Systems Analyst II - Remedy > > Information Services Operations > > Samaritan Health Services > > > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Mahesh > Sent: Tuesday, October 19, 2010 10:05 AM > To: [email protected] > Subject: Re: Ticket Modify Permissions > > > > ** > > Have you looked into Submitter Mode settings ? > > > > Thanks > > Mahesh > > On Tue, Oct 19, 2010 at 11:16 AM, Shane Buchholz <[email protected]> > wrote: > > ** > > Does anyone know a quick way to grant write access to all tickets for my > user base? We are on the verge of a revolt after moving from ITSM 5.6 to > 7.6. > > > > Any thoughts would be appreciated. > > > > AR – 7.5 > > ITSM – 7.6 > > SQL 2005 > > Windows 2008 (64-bit) > > > > Thanks, > > > > Shane Buchholz > > Systems Analyst II - Remedy > > Information Services Operations > > Samaritan Health Services > > > > > > ________________________________ > > Confidentiality Notice: This e-mail message, including any attachments, is > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
