Thanks Anne
That's interesting. Perhaps when something is assigned to an "External group" - there's an enum value for that on the support group form, then that group's permission is added to the record? (and what about the relevant related records?). Perhaps also all groups are added to the individual records and the users of the support group have only that support group permission and not the company permissions (makes more sense from a coding perspective but not a data maintenance perspective). Makes data migration even more interesting than it has been, eh? But no worries there, just slower performance! In any event, it is creating a real group for ALL support groups not just external ones (perhaps a bug - I am not running the latest patch / version). The re-caching (I was adding hundreds of support groups quite fast) brought down the server on a protection exception - again not the best patch level. Could you point out where some of this is documented? I looked in the ITSM 7.6.03 Config Guide and that was certainly missing there. Cheers Ben From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: October-27-10 16:29 To: [email protected] Subject: Re: Possibly spam: ITSM 7.6 Changes: Support Group implies Permission Group ** I don't know for sure, but I know row level permissions have gotten a little more complex to allow for the new vendor support groups functions/permissions. This is probably a part of that new model of allowing support groups as well as companies to have row level permissions for a record. Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ben Chernys Sent: Wednesday, October 27, 2010 8:48 AM To: [email protected] Subject: Possibly spam: ITSM 7.6 Changes: Support Group implies Permission Group ** In ITSM 7.6 (and not in previous versions) the CTM:Permission Group table has an enum to control the creation of a real permission Group (in ARS Group table). By default this is set to true. The GUI does not display the field and so if you manually add a support group, you get a permission group. Of-course, this is NOT documented in the ITSM config guides. Anyone now why this is so and what the permission group might be used for? Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: [email protected] Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
