Were trying to install CMDB 7.6 P2, along with AIE. The following components
are being installed
CMDB
AIS
Product Catalog
AIE.
All of the other pieces install except for AIE. Inside the Main Atrium Log
it shows the following errors -
-------------------
9.57:58SOURCE
com.bmc.install.product.atriumfoundation.aie.AIEAppsEntryModifyUtility
DETAILS
com.bmc.install.product.atriumfoundation.aie.AIEAppsEntryModifyUtility
EXCEPTION
Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException:
AppsEntryModify
("C:\DOCUME~1\ALLUSER~1.COM\LOCALS~1\Temp\Utilities\rik\AppsEntryModify.exe"
-sn XEON12 -t 7787 -u Demo -p <not_displayed> -ac UploadUtilityFiles -di
"D:\Program Files\BMC Software\AtriumCore\aie\utility" -out "D:\Program
Files\BMC Software\AtriumCore\Logs\AppsEntryModify.out") returned an exit
code of 1, which was interpreted as a failure
com.bmc.smbu.install.common.rule.engine.ProcessBasedCommand.execute(ProcessBasedCommand.java:180)
com.bmc.install.product.atriumfoundation.aie.AIEAppsEntryModifyUtility.executeCommand(AIEAppsEntryModifyUtility.java:98)
com.bmc.install.product.atriumfoundation.aie.AIEAppsEntryModifyUtility.execute(AIEAppsEntryModifyUtility.java:89)
com.bmc.smbu.install.common.rule.engine.extension.ExtensionCommand.execute(ExtensionCommand.java:75)
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.atriumfoundation.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:321)
com.bmc.install.product.atriumfoundation.aie.AIERuleEngineInstallerExecutorTask.execute(AIERuleEngineInstallerExecutorTask.java:95)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
java.lang.Thread.run(Unknown Source
9.57:58SOURCE
com.bmc.install.product.atriumfoundation.aie.AIEAppsEntryModifyUtility
------------------------
DETAILS THROWABLE EVENT {Description=[Failed to execute
AIEAppsEntryModifyUtility]}
EXCEPTION
Throwable=[com.bmc.smbu.install.common.rule.engine.CommandExecutionException:
AppsEntryModify
("C:\DOCUME~1\ALLUSER~1.COM\LOCALS~1\Temp\Utilities\rik\AppsEntryModify.exe"
-sn XEON12 -t 7787 -u Demo -p <not_displayed> -ac
CombineDelSamExgUpdBkpFlgFixInst -fi 0 -hn XEON12 -ee 0 -te -1 -sr 0 -or 0
-of "" -sg 0 -nf "D:\Program Files\BMC Software\AtriumCore\aie\service\data"
-cpu 2 -ops WINDOWS -out "D:\Program Files\BMC
Software\AtriumCore\Logs\AppsEntryModify.out") returned an exit code of 2,
which was interpreted as a failure
com.bmc.smbu.install.common.rule.engine.ProcessBasedCommand.execute(ProcessBasedCommand.java:180)
com.bmc.install.product.atriumfoundation.aie.AIEAppsEntryModifyUtility.executeCommand(AIEAppsEntryModifyUtility.java:98)
com.bmc.install.product.atriumfoundation.aie.AIEAppsEntryModifyUtility.execute(AIEAppsEntryModifyUtility.java:89)
com.bmc.smbu.install.common.rule.engine.extension.ExtensionCommand.execute(ExtensionCommand.java:75)
com.bmc.smbu.install.common.rule.engine.Stage.execute(Stage.java:124)
com.bmc.smbu.install.common.rule.engine.StageGroup.execute(StageGroup.java:137)
com.bmc.smbu.install.common.rule.engine.Installer.execute(Installer.java:103)
com.bmc.smbu.install.common.rule.engine.RuleEngineExecutor.execute(RuleEngineExecutor.java:56)
com.bmc.install.product.atriumfoundation.AbstractPostInstallerInstallationTask.executeRuleEngine(AbstractPostInstallerInstallationTask.java:321)
com.bmc.install.product.atriumfoundation.aie.AIERuleEngineInstallerExecutorTask.execute(AIERuleEngineInstallerExecutorTask.java:95)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
------------ Below is the errors in the AIE Install Log
(AppsEntryModifyUtility)----------------
[Thu Oct 28 2010 17:21:10.1440] -->>CombineDelSamExgUpdBkpFlgFixInst call
starting..
[Thu Oct 28 2010 17:21:10.1440] Input Values:
ServerName:XEON12
User:Demo
Pwd:*****
Port:5565
IsUpgrade:0
EIEHost:XEON12
ExistInst:0
TotalInst:-1
OldFilePath:
NewFilePath:D:\Program Files\BMC Software\AtriumCore\aie\service\data
No. Of CPU:2
bIsPrimaryServer 0
[Thu Oct 28 2010 17:21:10.1750]
[ERROR]:CreateEntriesForSecondaryServer:ARLoadARQualifierStruct failed for
EIE:BackUpLoadFlag. returned error.
[Thu Oct 28 2010 17:21:10.1750]
[ERROR]:CreateEntriesForSecondaryServer:ARLoadARQualifierStruct:Statuus Form
does not exist on server EIE:BackUpLoadFlag
[Thu Oct 28 2010 17:21:10.1750]
[Thu Oct 28 2010 17:21:10.1440]
[Thu Oct 28 2010 17:21:10.1750] <<--CombineDelSamExgUpdBkpFlgFixInst call
completed with rc=2.
[Thu Oct 28 2010 17:21:10.4240] -->>UploadUtilityFiles call starting..
[Thu Oct 28 2010 17:21:10.7980] Failed to copy [addaiefields.exe] file: Form
does not exist on server
Failed to copy [appspwd.exe] file: Form does not exist on server
Failed to copy [aiexfer.exe] file: Form does not exist on server
Failed to copy [db2helper.exe] file: Form does not exist on server
Failed to copy [filehelper.exe] file: Form does not exist on server
Failed to copy [rlohelper.exe] file: Form does not exist on server
Failed to copy [rlshelper.exe] file: Form does not exist on server
Failed to copy [xmlhelper.exe] file: Form does not exist on server
Failed to copy [aieutils76.jar] file: Form does not exist on server
Failed to copy [aieexp.cmd] file: Form does not exist on server
[Thu Oct 28 2010 17:21:10.7980] <<--UploadUtilityFiles call completed with
rc=1.
-----------
Any ideas?
Thanks
--
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