Hi,
One of my customers gets the following error when calling a WebService
from ARServer 7.0.1 patch patch005/patch011 to an 7.1.0 patch???
ARERR [9130] An exception occurred from the WebService class : ERROR
(302): Entry does not exist in database;
I recall to have seen something similar before, and that it had to do with
version incompatibility in the ARSystem...
Can anyone shed any light on this, or give suggestions?
I have attached a small API/FLTR/ECSL-log as well as the Plugin-log.
So which entry are we talking about here???
Best Regards - Misi, RRR AB, http://www.rrr.se
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attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"<API > <...> /* to sep 30 2010 11:50:35.7406 */+SE ARSetEntry -- schema ITSM7:INVOICE:Main entryId 000000000000092 from Remedy User (protocol 12) at IP address 151.156.16.143
<FLTR> <...> /* to sep 30 2010 11:50:35.7409 */Start filter processing -- Operation - SET
<FLTR> <...> ITSM7:INVOICE:Main - 000000000000092
<FLTR> <...> Checking ITSM7:INVOICE:MAIN:500:Get Data (500)
<SQL > <...> /* to sep 30 2010 11:50:35.7410 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T494 WHERE C1 = '000000000000092'
<SQL > <...> /* to sep 30 2010 11:50:35.7426 */OK
<SQL > <...> /* to sep 30 2010 11:50:35.7427 */SELECT entryId,T0,U0,T1,U1,T2,U2 FROM H494 WHERE entryId = '000000000000092'
<SQL > <...> /* to sep 30 2010 11:50:35.7436 */OK
<FLTR> <...> --> Passed -- perform actions
<FLTR> <...> 0: Set Fields
<FLTR> <...> Region (536871186) = Nordic
<FLTR> <...> WS Login (536871187) = WS_TABASCO
<FLTR> <...> WS Password (536871188) = WS_TABASCO
<FLTR> <...> 1: Set Fields
<SQL > <...> /* to sep 30 2010 11:50:35.7517 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T494 WHERE C1 = '000000000000092'
<SQL > <...> /* to sep 30 2010 11:50:35.7527 */OK
<SQL > <...> /* to sep 30 2010 11:50:35.7528 */SELECT entryId,T0,U0,T1,U1,T2,U2 FROM H494 WHERE entryId = '000000000000092'
<SQL > <...> /* to sep 30 2010 11:50:35.7536 */OK
<FLTR> <...> An exception occurred from the WebService class
<FLTR> <...> ERROR (302): Entry does not exist in database;
<FLTR> <...> **** Error while performing filter action
<FLTR> <...> /* to sep 30 2010 11:50:36.1201 */ End of filter processing (phase 1)
<SQL > <...> /* to sep 30 2010 11:50:36.1201 */COMMIT WORK
<API > <...> /* to sep 30 2010 11:50:36.1207 */-SE FAIL
<API > <...> /* to sep 30 2010 11:50:35.7406 */+SE ARSetEntry -- schema ITSM7:INVOICE:Main entryId 000000000000092 from Remedy User (protocol 12) at IP address 151.156.16.143
<FLTR> <...> /* to sep 30 2010 11:50:35.7409 */Start filter processing -- Operation - SET
<FLTR> <...> ITSM7:INVOICE:Main - 000000000000092
<FLTR> <...> Checking ITSM7:INVOICE:MAIN:500:Get Data (500)
<SQL > <...> /* to sep 30 2010 11:50:35.7410 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T494 WHERE C1 = '000000000000092'
<SQL > <...> /* to sep 30 2010 11:50:35.7426 */OK
<SQL > <...> /* to sep 30 2010 11:50:35.7427 */SELECT entryId,T0,U0,T1,U1,T2,U2 FROM H494 WHERE entryId = '000000000000092'
<SQL > <...> /* to sep 30 2010 11:50:35.7436 */OK
<FLTR> <...> --> Passed -- perform actions
<FLTR> <...> 0: Set Fields
<FLTR> <...> Region (536871186) = Nordic
<FLTR> <...> WS Login (536871187) = WS_TABASCO
<FLTR> <...> WS Password (536871188) = WS_TABASCO
<FLTR> <...> 1: Set Fields
<SQL > <...> /* to sep 30 2010 11:50:35.7517 */SELECT C1,C2,C3,C4,C5,C6,C7,C8,0 FROM T494 WHERE C1 = '000000000000092'
<SQL > <...> /* to sep 30 2010 11:50:35.7527 */OK
<SQL > <...> /* to sep 30 2010 11:50:35.7528 */SELECT entryId,T0,U0,T1,U1,T2,U2 FROM H494 WHERE entryId = '000000000000092'
<SQL > <...> /* to sep 30 2010 11:50:35.7536 */OK
<FLTR> <...> An exception occurred from the WebService class
<FLTR> <...> ERROR (302): Entry does not exist in database;
<FLTR> <...> **** Error while performing filter action
<FLTR> <...> /* to sep 30 2010 11:50:36.1201 */ End of filter processing (phase 1)
<SQL > <...> /* to sep 30 2010 11:50:36.1201 */COMMIT WORK
<API > <...> /* to sep 30 2010 11:50:36.1207 */-SE FAIL
