I have essentially the same Service Target built on 7.1 and 7.6. It's attached to a particular Support Group (Group A). For Measurement, Reset Goal for Same Request = "No" and Allow Service Target to Re-Open = "Yes." The setting to 'Use Start Time as defined on the Application Form' is NOT checked. In 7.1 when the ticket is assigned to another group then back to Group A the original goal time remains the same. In 7.6 the goal is adjusted to account for the time the ticket was assigned to a different group (and thus Detached). Does anyone know if the behavior for measuring changed in 7.6 to account for these differences in behavior? My requirement is to pause the measurement when the Incident is not assigned to Group A. Thanks, -- Chris Danaceau AttivaSoft Solutions Architect
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