everything else was checked okay, except that i didn't have it set as
admin mode only... i tried running the installation after, it was to no
avail--still broke at stage 3
On 10/29/2010 3:35 PM, Peter Romain wrote:
**
I had an issue at the same point and it turned out to be the IP related.
The hosts file needed to be updated to point the hostname to the
physical server IP (it was previously mapped to the public IP)
I assume you haven't set admin mode only as this can also cause
upgrades to fail.
*From:*Action Request System discussion list(ARSList)
[mailto:[email protected]] *On Behalf Of *G. Lafontant
*Sent:* 29 October 2010 20:19
*To:* [email protected]
*Subject:* Re: Error upgrading CMDB 2.0.1 Patch 9 to CMDB 2.1.0 Patch003
**
thanks for the response Lane,
the installation was performed as non root, we've used the same non
root user on all previous installations, and it is the owner of all
the files. For whatever reasons, the installation kept breaking every
single times when reached CMDB 2.1.00 patch 000 stage 3
On 10/29/2010 1:25 PM, Harner, Lane wrote:
**
I experienced the same type of issue, it turned out that the patch
needs to be run by whatever user owns the files. We run our system
under a certain account and so the owner of all the Remedy files are
owned by that owner. I was running the CMDB patch as root and it
failed with a very similar error. BMC support told me to run it as the
owner and then the patch applied correctly. Supposedly this is "fixed"
in CMDB 7.6
Lane Harner
Sr. Systems Engineer
EES, LLC,
Contractor to the
United States Department of Energy
1000 Independence Avenue, SW
Washington, DC 20585
*From:*Action Request System discussion list(ARSList)
[mailto:[email protected]] *On Behalf Of *G. Lafontant
*Sent:* Tuesday, October 26, 2010 7:55 PM
*To:* [email protected] <mailto:[email protected]>
*Subject:* Error upgrading CMDB 2.0.1 Patch 9 to CMDB 2.1.0 Patch003
**
I received this error below while upgrading the _CMDB 2.0.1 P009_ to
_CMDB 2.1.0 P003_. Anyone encounters this issue before to please
share input on a fix.
thanks all in advance.
Platform:
AIX 5.3
ARS 7.1 Patch009
ITSM 7.0.03 Patch09
Error:
Importing upgrade workflow.
Performing upgrade for: BMC Atrium CMDB 2.1.00 patch 000 stage 3
Problem upgrading to 2.1.00 patch 000 stage 3 using
metadata-upgr-import-OSD.txt
Once the problem has been resolved, repeat the installation.
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