Will AIE work for Ldap data structure, what should I put for mapping? External Data to ARSystem form, right? But all the time in prior versions we used vendor form which worked perfect.
*Regards,* *Mahendra Mahalkar* On Tue, Nov 2, 2010 at 10:16 AM, Joe Martin D'Souza <[email protected]>wrote: > ** > Have you tried using AIE as an alternative? Can’t really think about why > an Escalation should fail but AIE should work.. It worked for me although I > can’t say I have tried it for 7.6.03 > > Joe > > *From:* Mahendra Mahalkar <[email protected]> > *Sent:* Tuesday, November 02, 2010 1:58 AM > *Newsgroups:* public.remedy.arsystem.general > *To:* [email protected] > *Subject:* Re: Escalation does not push vendor form data to regular form > > ** > I checked the escalation logs, there I found only NULL values pushing to > staging form. > > > *Regards,* > *Mahendra Mahalkar* > > > > On Tue, Nov 2, 2010 at 9:53 AM, Joe Martin D'Souza <[email protected]>wrote: > >> ** >> You haven’t turned off Escalations on that server have you? >> >> Turn on your Escalation Log’s. This may tell you something if you think >> you have done everything else right.. >> >> Joe >> >> *From:* Mahendra Mahalkar <[email protected]> >> *Sent:* Tuesday, November 02, 2010 1:46 AM >> *Newsgroups:* public.remedy.arsystem.general >> *To:* [email protected] >> *Subject:* Escalation does not push vendor form data to regular form >> >> ** >> Hi All, >> I want to transfer ldap data from vendor form to staging form(regular >> form). ARS version - 7.6.03, DB - MS SQL 2005 >> For this, I created one escalation with push field action in which it >> create/modify the entries only if 'sAMAccountName' = $sAMAccountName$. >> Mapped the vendor data to staging form. The issue is that escalation >> pushing NULL to staging form though I can see/query the vendor form data >> from arsystem. >> I tried the following scenarios also --- >> >> >> - Created another vendor form, no luck >> - Created another escalation, no luck >> - Tried escalation to push vendor to another regular form, no luck >> - Tried with matching ids in push field action, no luck >> - tried same escalation between two regular forms where it worked >> perfect, but why it not working between vendor and regular form. >> - Tried with vendor form with one field only, no luck >> - I know it was easy to create such transfer prior to 7.6.03, is there >> any issue with this 7.6.03 version? >> >> Help is appreciated. I am going to raise this issue with BMC Support also. >> >> >> >> >> *Regards,* >> *Mahendra* >> > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
