Thanks Larry! That did the trick. the 7.6 patch 1 SRM install went through with warnings. But it did install.
Now I have the fun of finding out what broke and how to fix it from my SRM 2.1 setup. Fun fun... Thanks again! On Nov 1, 4:47 pm, Larry Barnes <[email protected]> wrote: > I was having similar errors when trying to upgrade from SRM 2.2 patch 3. I > was pointed to the following KB article from BMC: KB article SW00359420. > I've followed the steps in this article and it found several of my SRM files > that would not be migrated due to category errors; I think these are the same > errors you are seeing. > > Hope this is helpful, > > Larry B. > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of remedy lee > Sent: Monday, November 01, 2010 1:31 PM > To: [email protected] > Subject: Re: SRM 2.1 upgrade to SRM 7.6 trouble/issue/fail > > Error log file > [Mon Nov 01 12:57:56.098] LoadApp- > ************************************ > [Mon Nov 01 12:57:56.098] LoadApp- Processing component: srm [ERROR][Mon Nov > 01 13:01:41.051] ImportFileNode- Non-zero rc in import of items in C:\Program > Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request > Management\ar\srm\workflow\en\.\SRM_menu.def, result 2 [ERROR][Mon Nov 01 > 13:01:41.051] ImportFileNode- 303 Form does not exist on server PCT:Product > Model/Version [WARNING][Mon Nov 01 13:01:41.051] ImportFileNode- 55 The > following item was not imported SRM:PDV:Product VersionSRM-Q [ERROR][Mon Nov > 01 13:01:41.051] DefnImport- Defnimp failed, code 2, filename C:\Program > Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request > Management\ar\srm\workflow\en\.\SRM_menu.def > [ERROR][Mon Nov 01 13:03:23.411] LoadApp- At least one file in definitions > list received non-zero rc [Mon Nov 01 13:04:56.880] LoadApp- Application load > completed, errors encountered. > [Mon Nov 01 13:04:56.880] LoadApp- Worst RCs 2 0 0 > 2 > [Mon Nov 01 13:04:56.880] LoadApp- File Load Status for overall > Application: srm > [Mon Nov 01 13:04:56.880] LoadApp- Packing Lists Config Data Sample > Data All Files > [Mon Nov 01 13:04:56.880] LoadApp- Skipped 0 0 0 > 0 > [Mon Nov 01 13:04:56.880] LoadApp- Success 106 44 0 > 150 > [Mon Nov 01 13:04:56.880] LoadApp- Failed 1 0 0 > 1 > [Mon Nov 01 13:04:56.880] LoadApp- Totals 107 44 0 > 151 > [Mon Nov 01 13:04:56.880] LoadApp- Worst rc for application overall: 2 [Mon > Nov 01 13:04:56.895] rikMain- Returning 1054 for command loadapp [Mon Nov 01 > 13:05:46.723] rikMain- Returning 0 for command getsvrinfo [Mon Nov 01 > 13:05:53.786] LoadApp- > ************************************ > [Mon Nov 01 13:05:53.786] LoadApp- Processing component: srs [ERROR][Mon Nov > 01 13:09:18.895] ImportFileNode- Non-zero rc in import of items in C:\Program > Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request > Management\ar\srs\workflow\en\.\srs_deplapp.def, > result 2 > [ERROR][Mon Nov 01 13:09:18.895] ImportFileNode- 552 Failure during SQL > operation to the database The statement has been terminated.The CREATE UNIQUE > INDEX statement terminated because a duplicate key was found for the object > name 'dbo.T1587' and the index name 'I1587_42001_1'. The duplicate key value > is (Approval, 1.0.00.000). > [WARNING][Mon Nov 01 13:09:18.895] ImportFileNode- 55 The following item was > not imported Visualizer Module Registration [WARNING][Mon Nov 01 > 13:09:18.895] ImportFileNode- 552 Failure during SQL operation to the > database 42001,42007 [ERROR][Mon Nov 01 13:09:18.895] DefnImport- Defnimp > failed, code 2, filename C:\Program Files\AR System > Applications\DRBBSREMEDYAPP\BMC Service Request > Management\ar\srs\workflow\en\.\srs_deplapp.def > [ERROR][Mon Nov 01 13:10:00.348] ImportFileNode- Non-zero rc in import of > items in C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service > Request Management\ar\srs\workflow\en\.\SRS_menu.def, result 2 [ERROR][Mon > Nov 01 13:10:00.348] ImportFileNode- 303 Form does not exist on server > PCT:Product Model/Version [WARNING][Mon Nov 01 13:10:00.348] ImportFileNode- > 55 The following item was not imported SRD:PDV:Product VersionSRM-Q > [ERROR][Mon Nov 01 13:10:00.348] DefnImport- Defnimp failed, code 2, filename > C:\Program Files\AR System Applications\DRBBSREMEDYAPP\BMC Service Request > Management\ar\srs\workflow\en\.\SRS_menu.def > [WARNING][Mon Nov 01 13:13:38.239] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:13:51.333] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:14:03.473] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:10.067] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:14:17.473] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:25.520] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:14:37.723] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:44.614] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:14:52.114] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:14:58.614] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:15:05.114] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:11.614] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:15:18.114] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:24.614] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:15:31.114] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:37.614] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:15:44.114] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:15:50.614] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:15:57.114] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:16:03.614] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:16:10.114] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [WARNING][Mon Nov 01 13:16:16.614] > MigrateFile- 'WESTERN' charset is been used for server DRBBSREMEDYAPP > [WARNING][Mon Nov 01 13:16:23.114] MigrateFile- 'WESTERN' charset is been > used for server DRBBSREMEDYAPP [ERROR][Mon Nov 01 13:16:29.114] LoadApp- At > least one file in definitions list received non-zero rc [ERROR][Mon Nov 01 > 13:18:44.676] ImportDataFile- (logfile: > dataimp_1.log) > AR System Import Tool Mon Nov 01 13:18:42 2010 > > **** > **** Attempting import from schema SRM:AppTemplateBridge_DispProp in file to > SRM:AppTemplateBridge_DispProp on server > **** Command Line options verified successfully for required options. > **** Begin building mappings from server and file. > **** Mapping: 1=$1$ > **** Mapping: 1000000058=$1000000058$ > **** Mapping: 15=$15$ > **** Mapping: 160=$160$ > **** Mapping: 179=$179$ > **** Mapping: 2=$2$ > **** Mapping: 3=$3$ > **** Mapping: 300928600=$300928600$ > **** Mapping: 301287500=$301287500$ > **** Mapping: 303386300=$303386300$ > **** Mapping: 303439400=$303439400$ > **** Mapping: 4=$4$ > **** Mapping: 490000200=$490000200$ > **** Mapping: 5=$5$ > **** Mapping: 6=$6$ > **** Mapping: 7=$7$ > **** Mapping: 8=$8$ > **** Import of C:\Program Files\AR System Applications\DRBBSREMEDYAPP \BMC > Service Request Management\ar\srs\workflow\en\. > \SRS_WOI_SRMAppTemplateBridge_cfg.arx started. > **** Record 1 : The value(s) for this entry violate a unique index that has > been defined for this form -- schema: > SRM:AppTemplateBridge_DispProp, entry: AOT000000000732, 2 unique index(es), > field(s): 179 303386300 160 ( 382) **** DATA > "AG001143D417CB16WmRQT1FzDwTk4G" "AG000D56BA2B18N1rxRwaG_GAAOBAA" "" > 1206999607 "" "Work Order" "Demo" "" 1206999607 "Work Order" > "AOT000000000001" 1 "1206999607 Demo 1206999607 Demo " "Demo" "Work Order" "" > "" > > **** Import completed with errors: > 0 Records were imported to form SRM:AppTemplateBridge_DispProp; 1 > Records were not. > > [ERROR][Mon Nov 01 13:18:44.676] DataImport- Data Import failed with code > 1025 for file C:\Program Files\AR System Applications \DRBBSREMEDYAPP\BMC > Service Request Management\ar\srs\workflow\en\. > \SRS_WOI_SRMAppTemplateBridge_cfg.arx > [ERROR][Mon Nov 01 13:20:27.270] ImportDataFile- (logfile: > dataimp_1.log) > AR System Import Tool Mon Nov 01 13:20:25 2010 > > **** > **** Attempting import from schema Data Visualization Module in file to Data > Visualization Module on server > **** Command Line options verified successfully for required options. > **** Begin building mappings from server and file. > **** Mapping: 1=$1$ > **** Mapping: 15=$15$ > **** Mapping: 2=$2$ > **** Mapping: 3=$3$ > **** Mapping: 4=$4$ > **** Mapping: 41000=$41000$ > **** Mapping: 41001=$41001$ > **** Mapping: 41002=$41002$ > **** Mapping: 41003=$41003$ > **** Mapping: 41004=$41004$ > **** Mapping: 41005=$41005$ > **** Mapping: 41006=$41006$ > **** Mapping: 41007=$41007$ > **** Mapping: 41008=$41008$ > **** Mapping: 5=$5$ > **** Mapping: 6=$6$ > **** Mapping: 7=$7$ > **** Mapping: 8=$8$ > **** Import of C:\Program Files\AR System Applications\DRBBSREMEDYAPP \BMC > Service Request Management\ar\srs\workflow\en\. > \Data_Visualization_Module.arx started. > **** Record 1 : The value(s) for this entry violate a unique index that has > been defined for this form -- schema: Data Visualization Module, entry: > 000000000000002, 1 unique index(es), field(s): 41000 > 41014 41015 41016 ( 382) **** DATA 0 "" "" 1158783233 "Visualizer Plugin" > "com.remedy.arsys.visualizer.plugin.BasePlugin" "" "1 > Data_Visualization_Module_1183766762\\Visualizer_0.jar" "admin" > 1183758916 "Visualizer" 0 "" "000000000000002" 0 "1158783233 Demo " > "Demo" "1.0" > > **** Import completed with errors: > 0 Records were imported to form Data Visualization Module; 1 Records > were not. > > [ERROR][Mon Nov 01 13:20:27.270] DataImport- Data Import failed with code > 1025 for file C:\Program Files\AR System Applications > > ... > > read more » _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
