We are in the process of scoping the volume of work associated with moving from just using the Help Desk module in the ITSM suite to the ENTIRE ITSM 7.6.03 Suite. We are currently a one person shop (me).
I have been asked to find out what the "standard" number of people required to manage an entire ITSM 7.6.03 Suite. Do we need a full time designated Change Manager? Problem Manager? This is what I was asked specifically: Please check with other Remedy Admins that you know who are on Service Desk (ITSM) to find out how many resources they have defined as far as process owners. Bob feels like he needs a process owner (or process architect) to own the Change Management process and own this piece of the Service Desk (ITSM). I would like to know how this is being handled elsewhere to help back up Bob's need for an FTE. Any info would be appreciated. Claire Sanford Information Systems Division Memorial Hermann Healthcare System Phone: 713 448 6035 [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
