ITSM 7.6.03 "resources" requiredCould you please send me information regarding SW00359420? I’d appreciate it..
Joe From: Larry Barnes Sent: Thursday, November 04, 2010 10:29 AM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: ITSM 7.6.03 "resources" required ** I am trying to upgrade as well. ARS 7.6 went smoothly next was SRM 2.2.003 to 7.6 but during the input phase it recommended that I follow the steps found in KB article SW00359420. There were 6 conflicting categories discovered; after further review it was discovered these were left over's from a migration we did with some of our custom categories a year ago. I started the upgrade again yesterday and I'm just now preparing to review the logs. I did find an error with the People Form; during the Def import steps this form was not found in the download file from BMC so it looks like I'm going to have to get that one from them today and manually import it. There was another def file form missing but I don't recall what it is at this time. There was a post from "Remedy Lee" on 11/2/1010, around 1PM PST time, that had the same issues I mentioned concerning lots of errors with the SRM upgrade; and the KB article resolved his issues. Good luck! Larry B. -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jiri Pospisil Sent: Thursday, November 04, 2010 3:01 AM To: [email protected] Subject: Re: ITSM 7.6.03 "resources" required ++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please Read The Disclaimer At The Bottom Of This Email ++++++++++++++++++++++++++++++++++++++++++++++++++++++ We have been attempting to upgrade our test server from ITSM 7.0.3 patch 007 to version 7.6 for last 3 weeks and still not there. Before installing 7.6 we had to patch ITSM to 7.0.3 patch 9. That was the last install that went in easily. Every 7.6 component we tried to install returned errors when ran for the first time. So we had to roll back every time and try again with some tweaks/pre-cursory actions taken before running the install again. ITSM specifically has problems with upgrading core forms if there are join forms built on them, which is the case here as we also have SLM module and that is exactly what it does. In addition, the install script throws a lot of errors about default admin view already present on the form when it is trying to update it. Seems odd as it is expected that the default admin view exists on the form already. Some of data imports keep failing as the form may have a field set as mandatory while the data file has that field value blank (this was at least the case for user searches data form). Overall, this has been rather painful exercise and my advice to anybody planning to do the same would be to review their effort estimates and double, if not triple them. Jiri Pospisil LCH.Clearnet _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
