Hi Everyone
(I hope this is a good place to post this. If it doesn't belong here please
let me know and I will claim new person ignorance and won't do it again. :)
We are running 7.5 patch 04, trying to upgrade to 7.6.03, using Linux. The
db is Oracle 10gR2. Here's a summary of the issues we ran into so far.
First, the ar system installer started failing during the post-install.
>From the install log:
(Nov 04 2010 03:39:53.795 PM
-0500),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerPostUpgradeInstallationTask,
LOG EVENT {Description=[[resultType=COMPLETED,exitCode=2]],Detail=[RIK
command (/tmp/Utilities/rik/rik loadapp -x vx1025.uprr.com -t 0 -u Action
Request Installer Account -p <not_displayed> -l /software/bmc/ARSystem -n
ARServer-RIK_PostUpgrade -f
/software/bmc/ARSystem/installforms/en/adf_ServerApps1_en.xml -m nosamp -k
0 -L -c) returned an exit code of 2, which was interpreted as a failure]}
There there was a long error (about 6000 characters in the line so I won't
post it here unless you all want to see it.) Long story short, there's a
known defect that causes this. Here's the workaround given to us by BMC:
-----------------------------------------------------------------------------------------------------
Looking at the ARServer-RIK_PostUpgrade_error.log I can see "ARSkins.def"
was failed on import.
It has been observed that this issue is specific to Linux OS when
performing an upgrade from 7.5 to 7.6.03. So we have created defect for
this specific issue Defect Id is #SW00379943
But we have a workaround for this.
You need to run arserver installation in Pause Mode,
Note: To run ARServer installer with pause option, please run it as.
./setup.bin -Dbmc.install.PAUSE_MODE=true
At one stage installer gets paused and it will allow you to modify xml
files.
Once the installer gets paused go to <AR Server Installation
Directory>/ARserver/installforms/en directory and look for
cdf_servercomp_inf_en.xml file and remove <pl action="import" mask=8273"
>ARSkins.def</pl> line from xml file and save the file.
-----------------------------------------------------------------------------------------------------
After we did that, the installer again failed, this time with an abend
whenever it tried to start arserver. The stack trace was:
(from arerror.log):
Fri Nov 5 11:29:07 2010: AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Signal: 11
Thread Id: 1108019520
Version: 7.6.03 Build 001 201008170035 Aug 17 2010 02:47:57
ServerName: vx1025
Database: SQL -- Oracle
Hardware: x86_64
OS: Linux 2.6.18-164.11.1.el5xen
RPC Id: 0
RPC Call: 0 (GLEWF)
RPC Queue: 390600
Client: User Remedy Application Service from Unidentified Client
(protocol 12) at IP address
Form:
Logging On:
Stacks:
^...@0: 0x876c34 ./arserverd [0x876c34]
1: 0x8773ea ./arserverd(SignalTrapProc+0x151) [0x8773ea]
2: 0x3ed2c0e930 /lib64/libpthread.so.0 [0x3ed2c0e930]
3: 0xa7c81f ./arserverd [0xa7c81f]
4: 0xa334b8 ./arserverd [0xa334b8]
5: 0x2ba5683c7eb6
/software/bmc/AtriumCore/cmdb/server/bin/libxerces-cbmc_lx64.so.28(_ZN11xercesc_2_817SAX2XMLReaderImpl13startDocumentEv+0x76)
[0x2ba5683c7eb6]
6: 0x2ba568397312
/software/bmc/AtriumCore/cmdb/server/bin/libxerces-cbmc_lx64.so.28(_ZN11xercesc_2_812IGXMLScanner12scanDocumentERKNS_11InputSourceE+0x62)
[0x2ba
568397312]
7: 0x2ba5683c74b0
/software/bmc/AtriumCore/cmdb/server/bin/libxerces-cbmc_lx64.so.28(_ZN11xercesc_2_817SAX2XMLReaderImpl5parseERKNS_11InputSourceE+0xb0)
[0x2ba56 3c74b0]
8: 0x2aaac09c02f6
/software/bmc/AtriumCore/cmdb/server/bin/libarxmlutil_lx64.so(ParseXMLDocument+0x36a)
[0x2aaac09c02f6]
9: 0x2ba56e631aba
/software/bmc/AtriumCore/cmdb/server/bin/libcmdbeng76_lx64.so
[0x2ba56e631aba]
10: 0x2ba56e4997f1
/software/bmc/AtriumCore/cmdb/server/bin/libcmdbeng76_lx64.so
[0x2ba56e4997f1]
11: 0x2ba56e493987
/software/bmc/AtriumCore/cmdb/server/bin/libcmdbeng76_lx64.so
[0x2ba56e493987]
12: 0x2ba56e49de1a
/software/bmc/AtriumCore/cmdb/server/bin/libcmdbeng76_lx64.so
[0x2ba56e49de1a]
13: 0x2ba56e24ef2c
/software/bmc/AtriumCore/cmdb/server/bin/libcmdbeng76_lx64.so(CMDBEngInitialization+0x41c)
[0x2ba56e24ef2c]
14: 0x2ba56dc8ee40
/software/bmc/AtriumCore/cmdb/server/bin/libcmdbsvr76_lx64.so(ARExtLIBInitialization+0x84)
[0x2ba56dc8ee40]
15: 0x518d87 ./arserverd [0x518d87]
16: 0x88e437 ./arserverd(WorkerThread+0x3e9) [0x88e437]
17: 0xa90a80 ./arserverd(RestartableThreadMain+0x50) [0xa90a80]
18: 0xa90a0b ./arserverd(UnixThreadStartRoutine+0xce) [0xa90a0b]
19: 0x3ed2c06617 /lib64/libpthread.so.0 [0x3ed2c06617]
------------------------------------------------------------------
I'm currently awaiting a call from BMC on how to proceed next, and will
post updates as they come in. If anyone has a resolution for this, I'd be
grateful if you'd post it.
Thanks
Sam
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