I am starting the process of upgrading our ARS 7.1.0 servers to ARS 7.6.03 and
have run into a problem. I figured I would ask the list first. On our
non-production server I have 8 instances of ARS 7.1.0 (patch 007) up and
running (The server is a Sun SPARC box running Solaris 10). The 7.1.0
server(s) all run correctly. When I run the 7.6.03 installer to do an upgrade
I encounter the error:
"The AR System Server Alias Name tstars02 cannot be resolved into the fully
qualified
hostname or IP address remdev01. Please enter a valid IP address or
hostname.".
The server has the physical name "remdev01" and 8 additional IP addresses
assigned (1 for each Remedy instance and all are entered into DNS correctly).
None of the instances uses the portmapper and none of them know anything about
the physical server name (everything is done by the alias and nothing should
ever reference the physical name). I ssh to the server using the alias (and I
can see that the SSH_ environment variables have the correct IP). I ping the
tstars02 alias and it responds correctly.
Has anyone played with the install on Solaris enough to guess where it is
reading the physical server name from?
Fred
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