If you are using Best Practice view, on the advanced search bar, look for Service Request ID (SRID, 301572100).
Thanks Mahesh On Fri, Nov 5, 2010 at 3:03 PM, Rora Borealis <[email protected]>wrote: > ** Hi ARSList > > We're working with Incident Management 7.6.00 p001 and Service Request > Management 7.6.00 p002. Our service desk is struggling with one particular > issue and I'm sure there's a really easy solution we just haven't found yet. > > > Our end users submit tickets via SRM and they are sent into Incident > Management. This works just fine. However our end users receive Request > IDs and our service desk works with Incident IDs. The service desk just > needs to search by Request ID within Incident Management to find the user's > incident. > > Where is the request ID (for SRM, not the incident ID) in Incident > Management? It's probably one of those things where it's so obvious we're > missing it, but we've looked and searched online and must not be looking for > the right thing because we can't find it. > > Thanks! > > Aurora _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
