Hi ARSList We're working with Incident Management 7.6.00 p001 and Service Request Management 7.6.00 p002. Our service desk is struggling with one particular issue and I'm sure there's a really easy solution we just haven't found yet.
Our end users submit tickets via SRM and they are sent into Incident Management. This works just fine. However our end users receive Request IDs and our service desk works with Incident IDs. The service desk just needs to search by Request ID within Incident Management to find the user's incident. Where is the request ID (for SRM, not the incident ID) in Incident Management? It's probably one of those things where it's so obvious we're missing it, but we've looked and searched online and must not be looking for the right thing because we can't find it. Thanks! Aurora _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
