Barb, The company I worked for used ITSM in a Service Provider role so we had multiple companies set up.
It worked rather well, but we did have to rework many of the reports as they assumed one company, not multiple. We also had some issues with security. ITSM assumed that access would be on a basis of who was to be allowed, not who was not to be allowed. For example, helpdesk folks always had unrestricted access to any company so they could work with any company. Ok, but what happens if you have someone who is not cleared to work with one company, you must list every other company *but* that one in the access list. Not bad if you support a couple dozen companies, but if you support 300+, it is a PITA. All in all, it works with the major annoyance that once the Company Name is set, you cannot easily change it. I was told in 8.0 that would change. Othe than that, it worked well. Cheers! Jim Smith (unemployed up in Northeast Michigan) ---- Barb Wagner <[email protected]> wrote: > > > Hi All > > Just checking to see if anyone has some been there and wish they would have > done it differently thoughts on Company Setup > > Current ITSM environment has a single company setup and everything runs > under one Operating Company > > I am in the process of setting up a fresh 7.6.03 environment and have HR > Data that has multiple companies .... I am trying to decide if ... I should > split out the Companies and line them up with the HR Data Companies or just > keep my single Company and track the individual companies in a different > way - in some instances the Company is important and in many others ... it > doesn't make any difference > > So... just looking for hindsight - does anyone have opinions on if one way > is better than another > > Environment is single tenant and no plans to change that > > Barb Wagner > Remedy Architect > IBM Global Services > (612) 397-2955 > Tie Line 608-1958 > [email protected] > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
