Hi Everyone, I am on ARS 7.5 on Windows 2003, SQL 2005 and I am having issues getting images to show up on emails that will be sent by Remedy to external customers.
I have followed the instructions in the Email Notifications documentation (which is the same as the information many of you have shared in previous posts): * created a header / footer html document, * added the html file to an html email template * allowed remedy to dictate the name * attached the image with the same name as that inside the header html file * once again allowed remedy to dictate the name. When I view the email inside the company I see it with the header and footer displayed beautifully but the minute I send it to an external email address I get no images in the body of the email and 2 images attached. Hardly a professional looking email! I have accessed the email with 2 different email clients with the same results Can anyone shed any light on what I am doing wrong or missing ... ? Thanks, Sharon _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
