I believe this is an issue with the user tool. Try downloading and installing the latest patch for the user tool and see if the issue still occurs.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Deaver Sent: Wednesday, November 24, 2010 4:29 AM To: [email protected] Subject: Re: Customer Name 'stuck' on Incident Management Console ** This is a known issue. BMC has a patch for it. Kelly Deaver L-3 Stratis / FAA Contractor [email protected]<mailto:[email protected]> (ARSlist mail) [email protected]<mailto:[email protected]> (Business mail) -------- Original Message -------- Subject: Customer Name 'stuck' on Incident Management Console From: Sharon Menachem <[email protected]<mailto:[email protected]>> Date: Wed, November 24, 2010 5:00 am To: [email protected]<mailto:[email protected]> ** ARS 7.6 ITSM 7.6 I'm wondering whether anyone has seen this behavior on the Incident Management Console / if it is a known issue even though I couldn't track it down in previous posts... When opening the Incident Management console after logging in to remedy, moving up and down in the table of incidents refreshes the Customer Name information shown below the table. If I am viewing 1 ticket in the console and then double click on another ticket, the ticket opens up just fine. However, when I go back to the incident console, although the selection has change to the ticket I just opened, and all fields on the console have updated with the correct information, the Customer Name still shows the name from the previous ticket viewed. >From that point on there is no way to get Customer Name to change, even >refreshing the table does not reset the field. This will not happen the first or second time I double click a ticket other than the one I am currently viewing - it works fine. Only after the 3rd or 4th time. Thanks for your input, Sharon _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
