We have been using the DESCRIPTION (Summary) field only in our notifications to describe the issue to clients when tickets are resolved. There have been a few cases when the client is confused about what issue he/she is responding to.
Please reply if you are using the PROBLEM_QUESTION, or other means to describe the issue in your Resolution or Survey notifications. Thanks, Dean Deonier Global Service Desk LDS Church NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
