You can have multiple company types selected, so for example "BMC Software" would be both a Manufacturer and a Vendor. The main thing that setting a company up as a Vendor is that they appear in the dropdowns on the Vendor tabs in the Service Desk applications. However, the way we use it is to track vendors that we communicate with rather than assigning them tickets. I know Vendor companies do show up in the dropdowns for assignment, but since I haven't worked with an outside vendor in the capacity that you are discussing, I'm not sure what limitations might be there.
Thanks, Shawn Pierson Remedy Developer | Southern Union -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mr. Tee Sent: Tuesday, December 07, 2010 7:52 AM To: [email protected] Subject: "Operating Company" attributes and the "Vendor" attr ibutes on the 'Company' form Hello ARS-LIST, Is there any difference in permissions, possibilities and limitations between the "Operating Company" attributes and the "Vendor" attributes on the 'Company' form? The reason is that I would like to be able to distinguish between internal Remedy supporters and external Remedy supporters from our external vendors (who is member of a support group), so this would be done best if I could set the attribute called "Vendor" instead of "Operating Company". Thanks in advance! Kind regards Mr. Tee _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
