Hey Mr. Tee, When creating support groups, you will see both "Vendor" and "Operating Companies" in the Support Company drop-down. You will need to create a support group for each vendor group that you'd like to use for assignment. If the vendor group is going to work in your Remedy instance you can make them a regular support group; they will only appear on the assignment tab. If you only wish to reference an assigned, external vendor, use the "Vendor Group" radio button in the Support Group form. They will appear on the Vendor tab in Incident Management (and also on the Assignment tab).
There are no other limitations/differences that I'm aware of. Cheers! Eli -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mr. Tee Sent: Tuesday, December 07, 2010 5:52 AM To: [email protected] Subject: "Operating Company" attributes and the "Vendor" attr ibutes on the 'Company' form Hello ARS-LIST, Is there any difference in permissions, possibilities and limitations between the "Operating Company" attributes and the "Vendor" attributes on the 'Company' form? The reason is that I would like to be able to distinguish between internal Remedy supporters and external Remedy supporters from our external vendors (who is member of a support group), so this would be done best if I could set the attribute called "Vendor" instead of "Operating Company". Thanks in advance! Kind regards Mr. Tee ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
