Hi All, currently we have HP service desk and we will be moving towards 7.6.03 remedy ITSM applications. I have been to BMC training for 7.5 version and there was lesson taught about creating form views.
Our management needs 3 different custom views in HPD:Helpdesk form. Can i create custom views in 7.6.03 HPD:Helpdesk form? what is the best practices guidelines for custom view creation? Can i create custom fields on helpdesk form? I am planning to change the ViewID to the custom range starting 650000000 and in this way, it will not be lost during upgrade. Does anybody created custom views with HPD:Helpdesk form in 7.5 or later and does it have any impact during upgrade to next version? During upgrade, how do you preserve the custom views? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
