The Classic view in 7.6.03 is now a self join of HPD:Helpdesk. You may want to review this as well to determine the best way to create new views. Also 7.6.04 will have overlays that could affect your future upgrades.
-----Original Message----- From: Boyd, Rebecca <[email protected]> To: arslist <[email protected]> Sent: Thu, Dec 9, 2010 9:03 am Subject: Re: 7.6.03 Incident management ** I have created 2 custom views for HPD:Help Desk in 7.5. I have not been through a patch/upgrade yet, but you can export view definitions using the developer tool and then re-import them. I also created custom fields. One caveat: There is workflow built against the HPD:Help Desk form which specifies the Remedy "Best Practice" view in the run if qualification. I had to edit\add some filters & active links to get everything to work on submit. I would make sure I really understood what these users wanted/needed before creating too many views. Our views have specific purposes. One was created for a no vision user & the other is used at a check-in station in our Service Desk. HTH, Rebecca On Wed, Dec 8, 2010 at 11:18 PM, rey s <[email protected]> wrote: ** Hi All, currently we have HP service desk and we will be moving towards 7.6.03 remedy ITSM applications. I have been to BMC training for 7.5 version and there was lesson taught about creating form views. Our management needs 3 different custom views in HPD:Helpdesk form. Can i create custom views in 7.6.03 HPD:Helpdesk form? what is the best practices guidelines for custom view creation? Can i create custom fields on helpdesk form? I am planning to change the ViewID to the custom range starting 650000000 and in this way, it will not be lost during upgrade. Does anybody created custom views with HPD:Helpdesk form in 7.5 or later and does it have any impact during upgrade to next version? During upgrade, how do you preserve the custom views? _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
