The license for the embedded AR System search engine provided with AR System 7.6.03 is included in the IT Service Management 7.6.03 Suite Solution Pack. This search engine powers both the FTS product as well as RKM.
The Full Text Search product in AR System 7.6.03 is no longer licensed per user - the included search engine license activates FTS for all users on the system and enables use of the RKM application once RKM is licensed. RKM (Remedy Knowledge Management) is still licensed on a per user basis, so capacity against RKM must be purchased separately. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Wednesday, December 15, 2010 5:06 AM To: [email protected] Subject: Re: Knowledge Management for Remedy ** Along the same line, what about the required FTS license? Is that now considered part of the RKM purchase r do you need to purchase a separate FTS license? On Wed, Dec 15, 2010 at 7:59 AM, Hunter, Justin <[email protected]<mailto:[email protected]>> wrote: ** Unless they have changed the model recently, the KMR licenses do not come with AR licenses and in fact if you integrate KMR in with AR you will need a fixed AR license as well. ________________________________ From: Action Request System discussion list(ARSList) [[email protected]<mailto:[email protected]>] on behalf of Kelly Gatewood [[email protected]<mailto:[email protected]>] Sent: Tuesday, December 14, 2010 10:00 PM To: [email protected]<mailto:[email protected]> Subject: Knowledge Management for Remedy ** Does anyone know how user licensing work for Knowledge Management for Remedy 7.6.03? Do the floating and fixed KMR user licenses also come with a AR license? Thanks Kelly Gatewood _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
