Until the 7.6.04 GA of ARS and ITSM, the Atrium SSO will only work with dashboards and Analytics.
According to BMC, as of 7.6.04 the Atrium SSO will work across all Remedy products. Tim From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of JD Hood Sent: Wednesday, December 15, 2010 2:11 PM To: [email protected] Subject: BMC Atrium-SSO appears to be somewhat of a tease. ** All, There is an Atrium SSO product installer that is listed along with all the other components that comprise "BMC Analytics for BSM v7.6.01". If you download the INstall & Config guide, it includes instructions for configuring CAC authentication. I seem to recall a rumor that the next version 7.6.x would include the ability to authenticate users with CAC cards (would be a boon to federal clients). Since the product was offered with the Analytics installers and the documentation didn't mention ITSM, I inquired with BMC support if it could be used to CAC authenticate with ARS (ITSM). After 6 business days, I got a reply: "...SAP gave a confirmation that it is not possible to configure CAC with ITSM\BO. " I'm interpreting that reply to mean you can't use Atrium SSO configured for CAC authentication with either ITSM or BO. Since BO underlies Analytics, I have to wonder exactly which BMC products (if any) is supported by BMC Atrium SSO? Any ideas? Anyone have any experience with this widget? Thanks, JD Hood ITSM Consultant QMX Support Services, Inc [email protected] _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
