For the straight ARS platform I would do the following: Upgrade to 6.3 Upgrade to 7.1 Upgrade to 7.6
6.3 makes changes to all of the forms as the login info (Submitter, Last Modified By, and Assignee) fields change to 254 characters. You have to upgrade your license files to a new format (this is a simple upload them to the support site and you will get back new files with the new data). 7.1 changes the licensing again so only the Server license gets a license key (although no need to convert the files this time). I can't answer for using HelpDesk 5.6 on the 7.x ARS platform as we are a pure custom shop Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem Sent: Monday, December 20, 2010 4:46 AM To: arslist@ARSLIST.ORG Subject: Upgrade 5.1.2 to 7.5 or 7.6? ** I've been unsuccessfully scouring the BMC site to find the white paper that discusses upgrading older remedy versions to something a little more modern. Can anyone tell me what the upgrade path is to upgrade ARS 5.1.2 running Helpdesk 5.6 (a dinosaur I know, but it works..) to 7.5 or 7.6. The customer is not interested in upgrading to the ITSM suite, just the remedy engine, email engine and mid-tier. Thanks, Sharon _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
