We spent a few months trying the 5.1.2 to 6.x to 7.5 (P0,3,4,6) upgrade and gave up. We had extensive support help and spent hours and hours and hours. Went with fresh installs instead and should have done that from the start. There were other things behind the scenes that were changed, some system fields decreased in size. If you look back to earlier this year I have well documented posts. Even after the sql fixes it just never worked. We were using old HD 5.x and not ITSM so that wasn't a factor, although there are some cleanups from the HD 5.x that don't work on 7.5.
The one gotcha in the new installs that I hadn't thought about was upon importing the forms from the existing system they all got new table IDs. If I had thought about that immediately before workflow it may have been a reasonable fix to go back to the original table IDs (T###). But other applications pull data from Remedy and they have to change their programs and any workflow with sql statements needed to be changed. After the new server was set up I used rrrchive to move the data. Allow plenty of time initially but syncing after that is pretty efficient. That way you can have the server ready for when you cutover and only have a quick sync to do in that process. Good luck .... Susan On Mon, Dec 20, 2010 at 3:26 PM, Sharon Menachem <smena...@rollins.com>wrote: > The idea that was floated was to virtualize the existing server and put it > on the dev network to preserve the server name. Then upgrade the SQL server > (yes it's on the same server!) and then upgrade ARS in place - according to > the compatibility matrix ARS 7.6 with helpdesk 5.6 is supported. > > It didn't sound so bad before I wrote it down :( > > I think I'll investigate the fresh install idea after all. > > Thanks Fred and Misi. > > Thanks, > Sharon > > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Misi Mladoniczky > Sent: Monday, December 20, 2010 5:13 PM > To: arslist@ARSLIST.ORG > Subject: Re: Upgrade 5.1.2 to 7.5 or 7.6? > > Hi, > > Maybe it is time to change hardware as well? > > 1. Install 7.6 on a new machine > 2. Investigate the changes you have made to the system forms, such as > changed permissions or added fields > 3. Export and import the def files (excluding system forms) to your new > server > 4. User RRR|Chive to SYNC the data between the machines. > 5. Test the new machine > 6. Do a final SYNC using rrrChive and move your users to the new machine > > You have to do some testing to see if the old client works against the new > server, or vice versa, to plan the upgrade of the clients. Or maybe this > could be a good opportunity to move to MidTier? > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > For the straight ARS platform I would do the following: > > > > Upgrade to 6.3 > > Upgrade to 7.1 > > Upgrade to 7.6 > > > > 6.3 makes changes to all of the forms as the login info (Submitter, Last > > Modified By, and Assignee) fields change to 254 characters. You have to > > upgrade your license files to a new format (this is a simple upload them > > to the support site and you will get back new files with the new data). > > 7.1 changes the licensing again so only the Server license gets a license > > key (although no need to convert the files this time). > > > > I can't answer for using HelpDesk 5.6 on the 7.x ARS platform as we are a > > pure custom shop > > > > Fred > > > > > > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Sharon Menachem > > Sent: Monday, December 20, 2010 4:46 AM > > To: arslist@ARSLIST.ORG > > Subject: Upgrade 5.1.2 to 7.5 or 7.6? > > > > ** > > I've been unsuccessfully scouring the BMC site to find the white paper > > that discusses upgrading older remedy versions to something a little more > > modern. > > > > Can anyone tell me what the upgrade path is to upgrade ARS 5.1.2 running > > Helpdesk 5.6 (a dinosaur I know, but it works..) to 7.5 or 7.6. > > > > The customer is not interested in upgrading to the ITSM suite, just the > > remedy engine, email engine and mid-tier. > > > > Thanks, > > > > Sharon > > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
