Hi all, Happy holidays and new years to all.
We have an issue with our upgraded production server. Since we upgraded to 7.5 patch 007 (from 7.0.01 patch 008) our server crash every 30 to 40 hours. The reason is it runs out of resources. We noticed that the arserver process run over 78,000 Handles after a few days. We identify the cause as being an escalation that does a run process which launch a batch file that runs a Java program. Absolutely nothing has changed on the code side (Remedy) or on the Java side. When we disable the escalation, the number of Handles average 2,000 for the arserver process. But as soon as we enable that particular escalation, we see the Handles grow by almost 1,000 every hour or so to the point of crashing the server due to lack of resources. We have an opened ticket with BMC , but they are telling us its an OS issue. All our servers are on the same OS, same patches etc. We move the code (both Java and Remedy) on another server that runs the same OS, same OS patching but ARS 7.0.01 patch 008 and the Handles are stable at 2,400 for the arserver. We are adding monitoring tools to the server to try to get more information but all points back to the arserver. The Java code was compiled on 1.5.0_12. We recompiled it with 1.6.0_22 but still same problem. We changed the Java program to make sure that the connections were closing properly. Any one else have this kind of issue? any ideas? As a Band-Aid, we are currently rebooting the server every night. OS: Win2003 server ARS 7.5 patch 007 No OOB all homegrown MSSQL 2005 remote on Win 2003 Thank you, Pascale Sterrett (Boyer) Remedy Technical Lead & Developer Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:[email protected] http://www.daimler-trucksnorthamerica.com If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
