What are the handles against? That'll tell you what's going on. http://technet.microsoft.com/en-us/sysinternals/bb896645 <http://technet.microsoft.com/en-us/sysinternals/bb896645> On Wed, Dec 29, 2010 at 10:54 AM, <[email protected]> wrote:
> ** > Hi all, > > Happy holidays and new years to all. > > We have an issue with our upgraded production server. Since we upgraded to > 7.5 patch 007 (from 7.0.01 patch 008) our server crash every 30 to 40 hours. > The reason is it runs out of resources. We noticed that the arserver > process run over 78,000 Handles after a few days. We identify the cause as > being an escalation that does a run process which launch a batch file that > runs a Java program. > > Absolutely nothing has changed on the code side (Remedy) or on the Java > side. When we disable the escalation, the number of Handles average 2,000 > for the arserver process. But as soon as we enable that particular > escalation, we see the Handles grow by almost 1,000 every hour or so to the > point of crashing the server due to lack of resources. > We have an opened ticket with BMC , but they are telling us its an OS > issue. All our servers are on the same OS, same patches etc. We move the > code (both Java and Remedy) on another server that runs the same OS, same OS > patching but ARS 7.0.01 patch 008 and the Handles are stable at 2,400 for > the arserver. > We are adding monitoring tools to the server to try to get more information > but all points back to the arserver. > The Java code was compiled on 1.5.0_12. We recompiled it with 1.6.0_22 but > still same problem. We changed the Java program to make sure that the > connections were closing properly. > > Any one else have this kind of issue? any ideas? > > As a Band-Aid, we are currently rebooting the server every night. > > OS: Win2003 server > ARS 7.5 patch 007 > No OOB all homegrown > MSSQL 2005 remote on Win 2003 > > Thank you, > > Pascale Sterrett (Boyer) > Remedy Technical Lead & Developer > Daimler Trucks North America LLC > Montgomery Park, 9th floor > Portland, OR 97210 U.S.A > > Phone:503-745-6569 > Email:[email protected] > > http://www.daimler-trucksnorthamerica.com > > > If you are not the intended addressee, please inform us immediately that > you have received this e-mail in error, and delete it. We thank you for your > cooperation. > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
