Jon, Looks like whatever you have mapped to the Summary (Description) field on the Incident record is more than 100 characters. Are you using an e-mail template or custom filters to push to the Incident Interface form?
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jon Gee Sent: Monday, January 03, 2011 10:02 AM To: [email protected] Subject: incoming email conf issue.. Hello, I am having a difficult time resolving my issue with incoming email. Once email services are turned on this is the stderr log output. I am hoping someone has seen this before and can point me in the right direction. system 7.5.00 Patch 006 201007180200 on 2008 windows server stderr log:___________ Dec 29, 2010 3:31:54 PM com.bmc.arsys.emaildaemon.LoggingModule doWork SEVERE: ERROR (306): Value does not fall within the limits specified for the field; (Maximum length - 100) : HPD:IncidentInterface_Create : Description ERROR (552): Failure during SQL operation to the database; The statement has been terminated.String or binary data would be truncated. (SQL Server 8152) ERROR (306): Value does not fall within the limits specified for the field; (Maximum length - 100) : HPD:Help Desk : Description Thanks Jon Gee 301-594-1379 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
