In version 7.x when relating people/groups to a CI, there are 6 roles that are selectable. I've gotten a request to add "Hardware Support" and "Backup Support" as roles. This is to support server issues. I suggested they merely put in both support groups that would support the server with a role of supported by and the name of the support group should identify what kind of support they'll do. The problem is that based on which server it is there's overlap on who handles the backup issues; could be either Server Engineering or Storage Support group. My question to the list is should I add the roles or does anyone have a better idea suggestion? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701
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