The problem you are seeing is with the Enhanced Security added in IE8. If you click through the warnings, everything will still work fine. It can be a problem though if you have customers who believe the message and refuse to click through the warnings.
We've always run a secure site (https) and we ran into this when IE8 was released. IE7 had a simliar problem but was not nearly as noticeable and "in your face" with the messages. The problem is that Microsoft IE8 does not automatically accept all secure certificates as "authenticated" and will present that warning. If you have a controlled user population, you can simply add your certificate issuing authority as a trusted certificate authority in their browser configuration (for IE8) and the problem will go away. However, if you are not able to do that, your only real choices are to either educate your users or purchase certificates that are automatically accepted (like Verisign). We took the second route and although not cheap, you then get the nice green banner versus the red one and the problem goes away. This is not a BMC/Remedy problem or an HTTPS problem--it's increased security added to that browser. The only thing you can do is to use a certificate issued by an authority Microsoft has deemed worthy or add your own issuing authority to all of their browsers. Craig Carter RSP From: Action Request System discussion list(ARSList) [[email protected]] On Behalf Of Ali A. Musa [[email protected]] Sent: Monday, January 03, 2011 6:36 AM To: [email protected] Subject: Re: IS I.E 8.0 Compatible ? ** This implementation has been working for 7-years and I have upgrade to many IE 6,7,8 and none ha scaused a problem, unless you mean https:// the secure which I did not deploy. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nair, Rajesh SISPL Sent: Monday, January 03, 2011 3:41 PM To: [email protected] Subject: Re: IS I.E 8.0 Compatible ? ** Is their any setting you have done on IE Side.. With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ali A. Musa Sent: Monday, January 03, 2011 6:10 PM To: [email protected] Subject: Re: IS I.E 8.0 Compatible ? Its working fine with me our environment, client IE8 and Mid-tier 6.3 with jsp-engine using IIS. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Nair, Rajesh SISPL Sent: Monday, January 03, 2011 3:25 PM To: [email protected] Subject: IS I.E 8.0 Compatible ? ** Dear List, need to know whether IE is compatible to run with ARSYTEM 6.3 with Midtier 6.3 Our Organization is made a mandate of using IE 8 on every system and while testing I found out that I am getting an error every time I open the link. There is a problem with this website's security certificate. The security certificate presented by this website was issued for a different website's address. Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server. We recommend that you close this webpage and do not continue to this website. We are on ARSYTEM 6.3 patch 23 ITSM 5.5 and Midtier server V 6.3 patch 24 Note: Site work with Server Certificate https: Any way out of this. With Best Regards Rajesh _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"__attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
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