An asset admin would update the server CIs as required. The idea is that when a ticket is created, the support group checks to see how to route the ticket for that particular server. What I don't want to do is create all sorts of bogus roles just because our assignment process is muddy. So, trying to figure out the best way to handle this. I'm thinking that creating new roles is the wrong way to go, but not sure what to give them to address the conditional branching based on servers. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 >>> [email protected] 01/03/11 5:16 PM >>>
** Do the groups actually update the asset records?A user/ group has to hold a role of Supported by to have permissions to update the specific asset record or they have to be an Asset Admin. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Benedetto Cantatore Sent: Monday, January 03, 2011 3:08 PM To: [email protected] Subject: People Group Roles in Asset ** In version 7.x when relating people/groups to a CI, there are 6 roles that are selectable. I've gotten a request to add "Hardware Support" and "Backup Support" as roles. This is to support server issues. I suggested they merely put in both support groups that would support the server with a role of supported by and the name of the support group should identify what kind of support they'll do. The problem is that based on which server it is there's overlap on who handles the backup issues; could be either Server Engineering or Storage Support group. My question to the list is should I add the roles or does anyone have a better idea suggestion? Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
