Hi,
If you drop all forms, you will delete all records.
Also, the new server version will need new versions of the system forms.
You must do something like this:
- Install 7.6.03
- Export custom forms and directly related items to a def-file
- Import custom groups into the Group-form
- Import custom objects from your def
Then you can check to see if you have done manual changes to the
system-forms and patch those manually. For example in a custom
application, you might have changed some permissions on the User and Group
forms.
After this, I would suggest that you use RRR|Chive to copy data into the
forms.
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> We are attempting to upgrade to 7.6.0.3 and are having ARS startup
> problems.
> Raise a case with support which appears to be getting nowhere fast.
> We are wondering if anyone else has had similar problems and if they found
> a
> solution.
>
> Our setup (dev system)
> - old server - ARS 7.5p4 (server & email, fb, and user tool), Win 2003R2,
> Oracle 10gR2 (32bit). Midtier is on a HPUX 11i box
> - new server - ARS 7.6.03 (server, email, FB, User and Alerts and
> midtier),
> Win2003R2, Oracle 11g (64bit)
>
> On new server build we did the following:
> 1. Installed 75p4 - all appears to work.
> 2. Dropped all schema objects and imported schema (Oracle import) from
> old
> server, all appears to work.
> 3. Installed 7.6, doing a upgrade install. Install took quite a long time
> to
> complete. Installer hung on "starting ARS service" for a good portion of
> this time untill the installed it came back stating install successfull.
>
> Tried to access ARS, but it fails as the ARS service is still "starting"
> according to the windows services. Looking at the errror log file - the
> services was restarted about 30+ times during the 76 install.
>
> A reboot of the box did not fix the startup issue.
>
> As another test - dropped and unstalled ARS then reinstalled 75p4 - again
> all was good
> Installed 7.603 as an upgrade - all appeared was good and ARS started.
>
> Again on a fresh install of 7.6, dropped all schema objects , and imported
> our old 7.5 schema
> I don't recall if ARS started in this setup but in order to reinstall 76
> to
> update the schema we had to copy our old 7.5 servers ars.cfg to it to get
> the upgrade option in the 76 installer. The results were the same as our
> first upgrade attempt - no good.
>
> Tried to start ARS with debug = 17 - which did not reveal anything.
>
> I also had a look at some of the schema tables, comparing a fresh 7.6
> install with our "upgraded" 7.5p4 schema. In 7.6 tables there are several
> tables with new columns (some with row values) that did not get created
> into
> our old 75 tables. There are also a few new tables that don't exist in
> our
> "upgraded" 7.5 schema. Should these new columns and tables been created in
> our 7.5 upgrade?
>
> This is a new dev system that we need to out in place luckly we still have
> our old system. For our production box however, this will be an inplace
> upgrade which, based on these results is very disconcerting.
>
> Any thoughts?
>
> Norm
>
> --
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> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
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