This is a strange problem that may have started happening after
upgrading to AR System 7.5 Patch 7, or after an upgrade of our virtual
hardware during the holiday break. Or there is a slight chance this has
been happening for a while and we just didn't notice-- but I think we
would have had more license shortages if that was the case. The
one-hour Session timeout seems to be effective still. Can anyone help
me interpret this ARUser Log file? I'm not sure why there are so many
logins/logouts (more than one for each *actual* instance of a
login/logout). That may be normal, but we're definitely having a
problem with licenses not being released, confirmed via the License
Review form from Adminstration Console.
*login*
Queue: Fast brientest Fri Jan 07 2011
09:25:24.2290 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:25:24.2450 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:25:24.2450 FLOAT GRANT WRITE brientest
Queue: Fast brientest Fri Jan 07 2011
09:25:24.2600 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:25:24.2760 LOGOUT brientest
Queue: Fast brientest Fri Jan 07 2011
09:25:24.2920 LOGIN brientest
*close browser*
Queue: Fast brientest Fri Jan 07 2011
09:26:45.0920 LOGOUT brientest
Queue: Fast brientest Fri Jan 07 2011
09:26:45.0920 LOGOUT brientest
Queue: Fast brientest Fri Jan 07 2011
09:26:45.0920 FLOAT RELEASE brientest
Queue: Fast brientest Fri Jan 07 2011
09:26:45.0920 LOGOUT brientest
Queue: Fast brientest Fri Jan 07 2011
09:26:45.1080 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:26:45.1080 LOGOUT brientest
*login again*
Queue: Fast brientest Fri Jan 07 2011
09:43:21.8200 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:43:21.8360 FLOAT GRANT WRITE brientest
*close browser*
Queue: Fast brientest Fri Jan 07 2011
09:44:30.1330 FLOAT RELEASE brientest
Queue: Fast brientest Fri Jan 07 2011
09:44:30.1330 LOGOUT brientest
Queue: Fast brientest Fri Jan 07 2011
09:44:30.1480 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:44:30.1480 LOGOUT brientest
Above this line shows me logging in, and closing the browser. The
License is released after about 60 seconds and everything works fine.
Below this line are when the problems occurred. I logged in and closed
the browser, but the license is not released automatically. I performed
an Admin release and tried
again with the same result. The only difference I can see is the
QUEUE. The "List" queue is used during the Float Grant Write during the
problem sessions, and the Fast queue was used for the sessions that
didn't have a problem. I'll have to do some reading on what these
queues are, but wants to throw this out there.
*login again*
Queue: Fast brientest Fri Jan 07 2011
09:46:03.4120 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:46:03.4280 LOGIN brientest
Queue: List brientest Fri Jan 07 2011
09:46:04.0220 FLOAT GRANT WRITE brientest
*close browser*
Queue: Fast brientest Fri Jan 07 2011
09:47:11.5240 LOGOUT brientest
Queue: Fast brientest Fri Jan 07 2011
09:49:12.0260 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:49:14.8540 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
09:50:35.7930 LOGOUT brientest
*admin release*
Queue: Prv:390680 Remedy Application Service Fri Jan 07 2011
09:51:00.0900 ADMIN RELEASE brientest
Queue: Prv:390680 Remedy Application Service Fri Jan 07 2011
09:51:00.0900 FLOAT RELEASE brientest
Queue: Prv:390680 Remedy Application Service Fri Jan 07 2011
09:51:00.0900 LOGOUT brientest
*login again*
Queue: Fast brientest Fri Jan 07 2011
10:03:54.2250 LOGIN brientest
Queue: Fast brientest Fri Jan 07 2011
10:03:54.2400 LOGIN brientest
Queue: List brientest Fri Jan 07 2011
10:03:54.8650 FLOAT GRANT WRITE brientest
*close browser*
Queue: Fast brientest Fri Jan 07 2011
10:04:57.1780 LOGOUT brientest
Brien
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