Anne, A number of the forms related to Company, Region, People, Location and others should probably NOT be copied as SYNCTOTARGET . This mode removes 7.6.X-related info which should probably not be molested (would tend to contaminate GUID assocations which gets very messy). Any form containing target records which should be maintained is a strong candidate for export/import rather than rrrchive--we have not yet found another method of maintaining subject GUIDs, and usage trials with re-written GUIDS did not work well at all. Of course, this is an ITSM implementation; a basic ARS with custom workflow may be a different matter.
Also--we have utilized rrrchive extensively, but when 'multipleforms' is specified as a parameter, it is with an explicit form list. We have not yet extended trust to these API-calls being able to properly handle the form list with search, grab-next-match, copy, repeat--the single-pass wildcard for multiple forms failed on its first usage in our environment. We found usage much more expedient to generate our current implementation: this instance contains one form-specific configuration file per record-set to be copied, then hand-assembled into batch files which copy records in a sequence which Chris Strauss and I analyzed carefully before automating this process. Another parameter we set is 'onlyfields = COMMON' to avoid trying to write data to nonexistent fields (or attempt to copy data from improper sources). I hope this information helps-YMMV. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Friday, January 07, 2011 4:09 PM To: [email protected] Subject: RRRchive for upgrade ** I'm doing a three step install/upgrade process: Export/import the DB to new machines Upgrade Remedy on new machines Put New machines into production If I'm going to push data from an old system to a new system using RRRchive to capture the difference between the export and the go-live, I really need the data from all regular forms. I even want to capture all new users and groups, etc. It looks like a multipleforms = * splitsearch = YES transfertype = SYNCTOTARGET Will do this. Has anyone done this successfully? It makes me a little nervous Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
