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Don or anybody else, Did you use rrrchive for migrating ITSM data with SLM service targets associated? I am especially interested if anybody migrated Incident data and related SLM service targets. Or if you only migrated the Incident data and let the service targets be created by the workflow on the target server. Any suggestions would be greatly appreciated. Jiri Pospisil Remedy Specialist LCH.Clearnet<http://www.lchclearnet.com/> From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of McClure, Don Sent: 07 January 2011 22:34 To: [email protected] Subject: Re: RRRchive for upgrade ** Anne, A number of the forms related to Company, Region, People, Location and others should probably NOT be copied as SYNCTOTARGET . This mode removes 7.6.X-related info which should probably not be molested (would tend to contaminate GUID assocations which gets very messy). Any form containing target records which should be maintained is a strong candidate for export/import rather than rrrchive--we have not yet found another method of maintaining subject GUIDs, and usage trials with re-written GUIDS did not work well at all. Of course, this is an ITSM implementation; a basic ARS with custom workflow may be a different matter. Also--we have utilized rrrchive extensively, but when 'multipleforms' is specified as a parameter, it is with an explicit form list. We have not yet extended trust to these API-calls being able to properly handle the form list with search, grab-next-match, copy, repeat--the single-pass wildcard for multiple forms failed on its first usage in our environment. We found usage much more expedient to generate our current implementation: this instance contains one form-specific configuration file per record-set to be copied, then hand-assembled into batch files which copy records in a sequence which Chris Strauss and I analyzed carefully before automating this process. Another parameter we set is 'onlyfields = COMMON' to avoid trying to write data to nonexistent fields (or attempt to copy data from improper sources). I hope this information helps-YMMV. Don W. McClure, P.E. CITC Call Tracking Administration University of North Texas dwmac @ unt . edu From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ramey, Anne Sent: Friday, January 07, 2011 4:09 PM To: [email protected] Subject: RRRchive for upgrade ** I'm doing a three step install/upgrade process: Export/import the DB to new machines Upgrade Remedy on new machines Put New machines into production If I'm going to push data from an old system to a new system using RRRchive to capture the difference between the export and the go-live, I really need the data from all regular forms. I even want to capture all new users and groups, etc. It looks like a multipleforms = * splitsearch = YES transfertype = SYNCTOTARGET Will do this. Has anyone done this successfully? It makes me a little nervous Anne Ramey *********************************** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited and/or LCH.Clearnet SA. If you are not an intended recipient please delete this e-mail and notify [email protected]. LCH.Clearnet Limited, LCH.Clearnet SA and each other member of the LCH.Clearnet Group accept no liability, including liability for negligence, in respect of any statement in this email. 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