Did you follow any recommendation from support, which has consistently told me
to set inline normalization OFF to cure a multitude of sins:
" On both servers, change the CMDB-Inline-Normalization parameter in ar.cfg
from T to F, and then restart the ARS service. After this change and restart,
you will see the error going away and an improved performance on the server."
They also told me to do this, which was also buried in a tech bulletin:
In Atrium Console - Normalization - Configuration Editor - Dataset
Configuration tab
Set Normalization Features to "Version Normalization" for ALL
datasets
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau
Sent: Thursday, January 13, 2011 2:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone implemented the normalization engine?
OK I'm getting smarter at this. I had "Normalize All Instances" deselected.
I selected it and ran my job and it did normalize the two CI's I've been
testing with. So the scheduled normalization works, but Inline does not seem
to be working.
--
Chris Danaceau
AttivaSoft Solutions Architect
________________________________
From: Action Request System discussion list(ARSList) on behalf of Chris Danaceau
Sent: Thu 1/13/2011 3:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone implemented the normalization engine?
Thanks Dan, that's how I understood normalization aliases. I did look at the
NormalizationStatus field and it now has a value of Not Applicable for
Normalization, which I don't understand since the Dataset and Class ARE
configured to be normalized.
--
Chris Danaceau
AttivaSoft Solutions Architect
________________________________
From: Action Request System discussion list(ARSList) on behalf of arslist
Sent: Thu 1/13/2011 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone implemented the normalization engine?
Yes you should just need the Normalized ProdCat (Tier1-Tier3, Product Name),
and Manufacturer as well if you wish.
The Product Name alias as far as I know is only used for searches, not part
of the Normaliation engine which uses data stored in a different form.
Have you looked at the NormalizationStatus field yet?
.... Dan
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau
Sent: January 13, 2011 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone implemented the normalization engine?
Dan I have set up the "Normalized" product in the product catalog, but not
the alias. I had added the alias to the product name alias in the product
catalog, thinking it might help, though there is no documentation to suggest
this. Adding it to the normalization alias should be sufficient, yes?
FYI, last night I did notice that the product name HAD normalized, but my
attempts today with Manufacturer have not been successfull. From what I can
tell, I need the data set and class set up for normalization, normalization
alias for ModelName and/or Manufacturer, and a job for the dataset. I
shouldn't need a product catalog or company alias.
--
Chris Danaceau
AttivaSoft Solutions Architect
________________________________
From: Action Request System discussion list(ARSList) on behalf of arslist
Sent: Thu 1/13/2011 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Has anyone implemented the normalization engine?
**
Did you make sure that the new categorization was also in the Product
Catalog?
Also, if it is the same as 7.5, once you have run the normalization job on
the CI once, there is a hidden NormalizationStatus field that prevents the
normalization from running again. You can make it "visible" with the Class
Manager and then be able to modify it and try again.
.... Dan
________________________________
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Danaceau
Sent: January 12, 2011 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Has anyone implemented the normalization engine?
**
I'm trying to do something I think should be very simple. Normalize one or
more versions of a product name into a standard name. I created the
product, a desktop (Optiplex 745), set up a model name normalization alias,
and set up a normalization job for my personal sandbox in a 7.6 environment.
After fixing an error that was logged because I hadn't set the product as
"Approved," when I run my normalization job it completes w/o erroring on my
CI instance (that has the alias model name) but it is not updating my
product name as I expected.
--
Chris Danaceau
AttivaSoft Solutions Architect
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