ARS 7.5 patch 003 ITSM 7.6 patch 001 Hello listers,
When we add the Entry ID field (from NTE:SYS-NT Process Control form) to the body of the email notification in the SYS: Notification Messages form and applicable filters, the full length of the Entry ID does not get captured in the email notification and is cut off after INC. Any other fields we add works fine. Any ideas what the problem could be? Thank you in advance for any help. Test notification: Customer: JOHN SMITH Customer Contact Number: 123-456-7890 Ext. 2011 ProductCategorizationTier1: Application ProductCategorizationTier2: Remedy ProductCategorizationTier3: Issues Entry ID: INC Contact First Name: BOB Contact Last Name: SMITH This is what we get. http://support.yourcompany.com/arsys/forms/arsproduction/HPD:Help+Desk/Default+Admin+View/?eid=INC This is what the link should look like. http://support.yourcompany.com/arsys/forms/arsproduction/HPD:Help+Desk/Default+Admin+View/?eid=INC 000000008155 Regards, Bill _____________________________________________________________________________________ Bill Chen | APC by Schneider Electric | Information, Process & Organization (IPO) | BMC Remedy Operations Phone: +401-789-5735 ext. 2376 | Mobile: +401-486-2328 Email: [email protected] | Site: www.apc.com | Address: 132 Fairgrounds Road, West Kingston, RI 02892 *** Please consider the environment before printing this e-mail _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
