Filters creating the notification in NTE:SYS-NT Process Control end with `!, so the field id 1 is not known in the notification. The only solution you have to know the value in advance, is to use an SQL statement like SELECT nextid from arschema where name = '$SCHEMA$'.
Best regards, ARSmarts Support Team On 18 Jan 2011, at 14:11, Joe Martin D'Souza wrote: > It looks like your notification is being sent before the Entry ID is > generated by the CAI. > > This looks like an OTB notification? I haven't worked with that version/patch > of ITSM, but it would be worth checking out if there is a known issue and if > not, it may be a possible bug. I remember exactly the same bug in ITSM 7.1 > pre-patch 4, which was identified as a software bug and corrected using a > workflow patch.. > > Joe > > -----Original Message----- From: William Chen > Sent: Monday, January 17, 2011 4:10 PM Newsgroups: > public.remedy.arsystem.general > To: [email protected] > Subject: Entry ID Truncated In Notification Email > > ARS 7.5 patch 003 > ITSM 7.6 patch 001 > > Hello listers, > > When we add the Entry ID field (from NTE:SYS-NT Process Control form) to the > body of the email notification in the SYS: Notification Messages form and > applicable filters, the full length of the Entry ID does not get captured in > the email notification and is cut off after INC. Any other fields we add > works fine. Any ideas what the problem could be? Thank you in advance for any > help. > > Test notification: > Customer: JOHN SMITH > Customer Contact Number: 123-456-7890 Ext. 2011 > > ProductCategorizationTier1: Application > ProductCategorizationTier2: Remedy > ProductCategorizationTier3: Issues > > Entry ID: INC > Contact First Name: BOB > Contact Last Name: SMITH > > This is what we get. > > > http://support.yourcompany.com/arsys/forms/arsproduction/HPD:Help+Desk/Default+Admin+View/?eid=INC > > > This is what the link should look like. > > > http://support.yourcompany.com/arsys/forms/arsproduction/HPD:Help+Desk/Default+Admin+View/?eid=INC000000008155 > > > Regards, > > > Bill > > > _____________________________________________________________________________________ > > > Bill Chen | APC by Schneider Electric | Information, Process & > Organization (IPO) | BMC Remedy Operations > Phone: +401-789-5735 ext. 2376 | Mobile: +401-486-2328 > Email: [email protected] | Site: www.apc.com | Address: 132 > Fairgrounds Road, West Kingston, RI 02892 > *** Please consider the environment before printing this e-mail > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ARSmarts, your most useful AR System companion. www.ARSmarts.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
