No user tool support.   Web only period!

Sent from my iPhone

On Jan 19, 2011, at 6:39 AM, Terje Moglestue <[email protected]> wrote:

> ** Chris,
> 
> Chocking read.
> 
> You are normally right in your statements. It looks like we are doing the 
> right thing waiting for ARS 7.6.4 and ITSM 7.6.4.
> 
> Terje
> 
> 
> 
> -- Sent from my Palm Pre
> 
> On 18 Jan 2011 17:36, strauss <[email protected]> wrote: 
> 
> After reading the Technical Bulletin for Atrium Core 7.6.03 Patch 001, it is 
> easy to become convinced that BMC has finally tortured their CMDB into a 
> hopelessly un-maintainable nightmare of conflicting code releases. There is a 
> very large list of problems in 7.6.03 that patch 001 purports to fix 
> (indicating that 7.6.03 was not tested very well before its release), and 
> some of the fixes appear to generate new problems, while many more issues are 
> still not addressed. There are a number of manual processes that must be 
> performed before even running the patch, and others that must be done 
> afterwards to clean up the new problems that it creates, and then many 
> workarounds listed for the unsolved problems that remain. Admittedly there is 
> a certain amount of it that I can ignore since I have refused to even install 
> the Atrium Web Services - anywhere. It's the most depressing technical 
> document that I have read in years, leaving me doubtful that we will be able 
> to run a successful CMDB population project after we get migrated to 
> 7.6.03/4. I don't think I am even going to bother trying to install it on my 
> 7.6.03 test and pre-production systems, but rather do a completely fresh 
> install of 7.6.04 if/when that is released. 
> 
> Is it just me, or did anyone else's brain turn to toast when trying to read 
> this thing? It makes me glad that my users are still blissfully unaware that 
> there is a CMDB in the product, since we are still in production on an empty 
> 2.1 system with no Asset Mgmt module. 
> 
> Christopher Strauss, Ph.D. 
> Call Tracking Administration Manager 
> University of North Texas Computing & IT Center 
> 
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