Hi Everyone,
I am doing a POC for use of Remedy Inbound email for external customers to submit requests and have a question. We are using: Remedy 7.0.01 Solaris Oracle 10g I have successfully setup an MBOX on Solaris and have inbound emails being successfully parsed and submitting records into a test form. However I would like to be able to take the Subject line value of the user's email message and pass this value into one of my form fields. I have read over the Email Admin Guide and also searched BMC Remedy KB but didn't find any tips that would advise me how I might take values stored in the Email message form and have them passed to the destination form when a Submit action is parsed and processed. I am a complete newbie for this feature so any pointers are much appreciated. Thanks Debra Debra Anderson T 415.808.9118 | F 415.808.3535 600 Harrison St * San Francisco, CA * 94107 PRN | media where & when it matters This e-mail (including any attachments) is meant for only the intended recipient of the transmission, and may include confidential information. If you are not the intended recipient or you received this e-mail in error, any review, use, dissemination, distribution, or copying of this e-mail is strictly prohibited. If you have received this message in error, please notify the sender immediately by telephone at (415) 808-3500 or by return e-mail and delete this e-mail, along with any attachments and copies, from your system. Thank you. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
