You will need to use the new criteria to complete the already attached Service Target. There is no way to detach a service target after it has been created.
-----Original Message----- From: Terje Moglestue <[email protected]> To: arslist <[email protected]> Sent: Thu, Jan 27, 2011 9:30 am Subject: Need advice: Change how SLM's are getting detached I got a request to change how SLM's are detached - I am struggling to find the ight solution. Problem: The incident got a set of SLM's attached. The support engineer changes some of he conditions for the SLM - therefore an new set of SLM will attach. Let's say he support engineer updated urgency from Critical to High. The critical service argets is already attached to the incident. After the change of urgency you got wo sets of service targets attached. Old service target will be updated to detached but only of the old service arget is not met or missed. Here comes the problem. We want all service targets o be detached not only those how have not met their due date. This sounds like a simple change. Of some reason I am unable to find the right olution. I have done some logging and looked into the workflow - but I can not ind the right place to make the change. Any suggestions? ARS 75p7, ITSM 75p1 Thanks, erje ______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
