(Adv: Kinetic Request) Larry,
Responding to: Just wondering if there is a better way. If interacting with Remedy via iPad is important -- please contact me off-list. Kinetic Request is designed to do exactly what you are asking for. Side note: Mobile access typically needs specific actions/functions - so creating a specific form for that usage is a "best practice". (this is the fundamental driver of Kinetic Request -- create forms that are actually usable by the user for the situation (and have it be the preferred usage) -- and the system will flourish.) Ease of use is EVERYTHING in the field. -John On Jan 27, 2011, at 7:33 AM, L G Robinson wrote: Hi Ian, Thanks for the suggestion. That would probably work. However, another lister has pointed out (and I have confirmed) that we have bigger problems on touch devices... drop-down character menus don't work either. The menu will drop down but you can't select a menu item by tapping it. The only workaround I have found for this is to press on the menu item until the "Copy" contextual menu appears and copy the menu item. Then you can paste it into the field. I expect my users would not find this to be acceptable. Looks like the iPad really isn't compatible with Mid-tier. Hope this is helpful. Larry On Jan 27, 2011, at 2:22 AM, Ian Trimnell wrote: > ** > On 26/01/2011 19:04, L G Robinson wrote: >> Hi Folks, >> >> Has anyone figured out how to setup a List View table field so that it can >> be used with a touch enable device such as an iPad? I have such a table on >> one of my forms. When the form is loaded into Mobile Safari on the iPad, I >> am unable to select a specific row of the table by tapping it or any other >> gesture that I can think of. >> >> I have added "Prev" and "Next" buttons onto the table field so I have a >> workaround. Just wondering if there is a better way. Maybe some clever CSS >> that is tailored for the iPad or similar devices? >> >> ARS: 7.6.3 >> Solaris 10 >> Oracle: 11.2.0.1.0 - 64bit >> >> Thanks. >> Larry >> > Hi Larry, > > As you are on ARS 7.6.3 you can probably do what I have done upon noticing > the way that iOS devices can't handle these tables. I have added a column, > with a button labelled 'Open', to the table. Work-flow causes the drill-down > to occur when the button is clicked (or tapped on an iOS device). > > Hope this helps, > > Ian > Ian Trimnell, Systems Programmer, Client Systems > Distributed Systems, Information Technology > Open University, MILTON KEYNES, UK > Phone: 01908 653741 web: http://www.open.ac.uk/ > The Open University is incorporated by Royal Charter (RC 000391), an exempt > charity in England & Wales and a charity registered in Scotland (SC 038302). > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" -- John Sundberg Kinetic Data, Inc. "Building a Better Service Experience" Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award [email protected] 651.556.0930 I www.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
