All:
We are in the process of working out our upgrade path from ARS 7.1/ITSM 7.0.03 to ARS 7.6/ITSM 7.6. The upgrade of ARS is pretty straightforward and relatively quick.
The ITSM pieces, on the other hand, take forever. The upgrade path looks like this:
SRM 2.2 p4
CMDB 7.5 p5
SRM 7.6 p1
CMDB 7.6 p2
ITSM 7.6 p1
SLM 7.6
SLM 7.6 p1
CMDB 7.5 p5
SRM 7.6 p1
CMDB 7.6 p2
ITSM 7.6 p1
SLM 7.6
SLM 7.6 p1
I am currently working on ITSM 7.6 on our DEV server. Should it really take 10+ hours? How am I supposed to get this done during our maintenance window?
Has anyone else gone through this mess and survived? Does anyone have a strategy on how to get this done in less than 24 hours (or whatever it ends up taking)? We have failover servers that we could try and use but I don't see how we can do it there early (like we are going to do during the ARS upgrade).
Not sure how I can go to the powers that be and tell them they will be down for a whole day in order to upgrade some software.
Thanks.
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