Rick, Are you running in multi-tenancy? Verify the company information on both the Incident Template and also on the AOT form.
Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Phillips Sent: Monday, January 31, 2011 5:17 PM To: [email protected] Subject: SRM 7.6.03 registering an application template with a new AOT... Hello, I'm trying to register an INC template on the SRM%3AAppTemplateBridge form, but template isn't listed. If I can see the template from AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing not to being able to see if from AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I select the 'Select' button on the form? Thanks, Rick _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
