Yes on the multi-tenancy.
I have a single INC template 'used by' 2 operating companies. I have a
single user who is a member of a support group in each of the 2
operating companies. That user has Support Group admin functional role
in each group.
From the AOT template form, with company A, the template is visible:
with company B, no template visible.
??
On 1/31/2011 4:06 PM, Chowdhury, Tauf wrote:
**
Rick,
Are you running in multi-tenancy? Verify the company information on
both the Incident Template and also on the AOT form.
/_T_/*/_auf_/**//*/_C_/*/_howdhury_/**//**|**//*/_F_/*/_orest_/**//*/_L_/*/_aboratories_/**/,
/*/_I_/*/_nc._/**//*
Analyst, Service Management
Mobile:646.483.2779
------------------------------------------------------------------------
*From:*Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] *On Behalf Of *Rick Phillips
*Sent:* Monday, January 31, 2011 5:17 PM
*To:* arslist@ARSLIST.ORG
*Subject:* SRM 7.6.03 registering an application template with a new
AOT...
Hello,
I'm trying to register an INC template on the SRM%3AAppTemplateBridge
form, but template isn't listed. If I can see the template from
AppAdminConsole>CustomConfig>IM>Template>Template, what am I missing
not to being able to see if from
AppAdminConsole>CustomConfig>SRM>AppConfiguration>DefineAOT when I
select the 'Select' button on the form?
Thanks,
Rick
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