How do you know it is to much? Do you know how much it should be?

Regards,
Jarl


2011/2/9 Mauricio M. <mau.rem...@gmail.com>:
> Hello,
>
>
> Does anyone can shed some light on how to troubleshoot and give a good
> approach to a situation I am facing with a customer?
>
> I am not a network expert, but our customer is reporting way too much
> bandwidth consumption between ARServer box and Oracle DB box in a L2L
> with 10Mbps. ARSystem is 7.0 on Linux, they are using a really old
> Remedy Helpdesk version 6.0 and the BD is Oracle10.12g. The linux box
> is dedicated to Remedy and it is not heavily used, there are a very
> few users connected any given time.
>
> The network guy is providing me with some graphs and data they have
> collected using Sniffer Pro Version 4.50.04. According to his
> explanation, the numbers and percentages he provides in the following
> output represent the amount of bytes that are being transmitted since
> the sniffer is activated.
>
> For instance, I have this snapshot at 10:45 am, where he reports a
> total amount of 199,350,000,000 bytes being transmitted in that
> particular moment, and Remedy using 140,607,1000,000 bytes of that
> total.
>
> The table he provides shows the following:
>
> Point 1 (Remedy) to Point 2 (Node 1 Oracle Database): 70.44% bandwith usage
> Point 1 (Inconcert) to Point 2 (x): 9.07%
> Point 1 to Point 2: 1.67%
> Point 1 to Point 2: 1.4%
> (Some other business applications are listed in the table, I am not
> listing them but they give me a total of 100%)
>
> I would appreciate some insight on this issue, what other factors
> should I consider
>
> Thank you
>
> Mauricio
>
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