Hello,
Does anyone can shed some light on how to troubleshoot and give a good approach to a situation I am facing with a customer? I am not a network expert, but our customer is reporting way too much bandwidth consumption between ARServer box and Oracle DB box in a L2L with 10Mbps. ARSystem is 7.0 on Linux, they are using a really old Remedy Helpdesk version 6.0 and the BD is Oracle10.12g. The linux box is dedicated to Remedy and it is not heavily used, there are a very few users connected any given time. The network guy is providing me with some graphs and data they have collected using Sniffer Pro Version 4.50.04. According to his explanation, the numbers and percentages he provides in the following output represent the amount of bytes that are being transmitted since the sniffer is activated. For instance, I have this snapshot at 10:45 am, where he reports a total amount of 199,350,000,000 bytes being transmitted in that particular moment, and Remedy using 140,607,1000,000 bytes of that total. The table he provides shows the following: Point 1 (Remedy) to Point 2 (Node 1 Oracle Database): 70.44% bandwith usage Point 1 (Inconcert) to Point 2 (x): 9.07% Point 1 to Point 2: 1.67% Point 1 to Point 2: 1.4% (Some other business applications are listed in the table, I am not listing them but they give me a total of 100%) I would appreciate some insight on this issue, what other factors should I consider Thank you Mauricio _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
