Here is the def file but I cannot find the instructions for the hotfix. I do remember that it was trickier than just importing the file and of course the doc doesn't appear to be posted in BMC's knowledgebase.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stevenson, William CIV JFCOM JWAC Sent: Wednesday, February 09, 2011 8:29 AM To: arslist@ARSLIST.ORG Subject: Closed Tasks appearing in Overview Console ** Hello, All. I need help... In the Overview Console, Completed Tasks are displayed, when we'd like to see only Open Tasks. I've set Overview Console > Select Status Values > Task > All Open Tasks, and when I open the dialog, the value is set, but doesn't have the desired effect until I reselect it and click OK. As soon as I log out / back in, the setting is lost and all Tasks appear again. Reselecting and clicking OK makes them go away again, but only for that session. It appears that the settings are not being saved and/or loaded properly. Are they not supposed to be "sticky?" Also, I followed the directions in BMC KB article 20023692 (changed the default setting to "All Open Tasks" in CTM:CFG-ApplicationPreferences and in all existing instances), but that didn't correct the problem. I found a BMC Community discussion (http://communities.bmc.com/communities/message/171615?tstart=0) in which one of the participants says that it "has been confirmed that select status values are not saved in the current view. You need to reselect the value 'Show Open Tasks' each time you either refresh or open the overview console." Has this actually been confirmed as a defect (or as an "operating as designed" issue)? It seems to be what we're experiencing. Is this working for anyone else? It's annoying to have to "turn off" closed/inactive requests with every new session. Environment: ARS 7.5.00 P6, Mid-Tier 7.5.00 P6, INC 7.6.00 P1, TMS 7.6.00 P1 Thanks! Bill Stevenson _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
SHR_OverviewConsole_Workflow.def
Description: SHR_OverviewConsole_Workflow.def
